How can we help you today? Whatever your question may be, the Ruger Customer Service Department is here to help! There are three easy ways to obtain the information you are seeking, so you can choose what works best for you.

Online Support Request - Submit a question or comment and we will return your answer within three working days.
Submit Online Request

Contact Us - Call our Customer Service Department if you would prefer to talk to a service representative directly or contact us by mail by sending a letter to our Customer Service Department, and we'll get back to you with a phone call or a letter in return.

Customer Service - Newport, NH / Mayodan, NC Customer Service - Prescott, AZ

Service inquires for Shotguns, Revolvers, 22 Charger Pistols
and all Rifles except PC4/PC9 Carbines.

Sturm, Ruger & Co., Inc.
Customer Service Department

411 Sunapee Street
Newport, NH 03773

Telephone: 603-865-2442 / Fax: 603-863-6165
(Monday through Friday 8:00am - 5:00pm ET)

Service inquires for PC4/PC9 Carbines and all Pistols
excluding the 22 Charger Pistol. 

Sturm, Ruger & Co., Inc.
Customer Service Department

200 Ruger Road
Prescott, AZ 86301

Telephone: 928-541-8892 / Fax: 928-541-8835
(Monday through Friday 8:00am - 5:00pm MST)


Sportswear & Accessory Customer Service

Sturm, Ruger & Co., Inc.
Sportswear & Accessories

271 Cardwell Road
Mayodan, NC 27027

Toll Free Domestic Calls: 888-220-1173 / International Calls: 928-541-8843 / Fax for all Requests: 928-541-8850
(Monday through Friday 7:30am - 6:00pm ET. Voice messages will be returned the following business day.)


Ruger Export Firearms Sales - For International Customers Only

411 Sunapee Street
Newport, NH 03773
Telephone: 603-863-3300 / Fax: 603-863-9371