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How can we help you today? Whatever your question may be, the Ruger Customer Service Department is here to help! There are three easy ways to obtain the information you are seeking, so you can choose what works best for you.

Online Support Request - Submit a question or comment and we will return your answer within three working days.
Submit Online Request

Contact Us - Call our Customer Service Department if you would prefer to talk to a service representative directly or contact us by mail by sending a letter to our Customer Service Department, and we'll get back to you with a phone call or a letter in return.

Customer Service - Newport, NH

Service inquires for Shotguns, Revolvers, 22 Charger Pistols and all Rifles except SR-556, SR-762, AR-556, Ruger American Rimfire and PC4/PC9 Carbines.

Sturm, Ruger & Co., Inc.
Customer Service Department

411 Sunapee Street
Newport, NH 03773

Telephone: 336-949-5200 / Fax: 603-863-6165

(Monday through Friday 8:00am - 5:00pm ET)

Customer Service - Prescott, AZ

Service inquires for PC4/PC9 Carbines and all Pistols excluding the 22 Charger Pistol and SR22 Pistol.

Sturm, Ruger & Co., Inc.
Customer Service Department

200 Ruger Road
Prescott, AZ 86301

Telephone: 336-949-5200 / Fax: 928-541-8835

(Monday through Friday 8:00am - 5:00pm MST)

ShopRuger Customer Service

ShopRuger

271 Cardwell Road
Mayodan, NC 27027

Email: onlinestore@ruger.com
Telephone: 888-220-1173 /

International Calls: 928-541-8843
Fax for all Requests: 928-541-8850
(Monday through Friday 7:30am - 6:00pm ET.)

Customer Service - Mayodan, NC

Service inquires for SR-556, SR-762, AR-556, Ruger American Rimfire and SR22 Pistol.

Sturm, Ruger & Co., Inc.
Customer Service Department

271 Cardwell Road
Mayodan, NC 27027

Telephone: 336-949-5200 / Fax: 336-949-5300

(Monday through Friday 8:00am - 5:00pm ET)

Ruger Export Firearms Sales - For International Customers Only

411 Sunapee Street
Newport, NH 03773

Telephone: 603-863-3300 / Fax: 603-863-9371

Sturm, Ruger & Co., Inc. is one of the nation's leading manufacturers of rugged, reliable firearms for the commercial sporting market. As a full-line manufacturer of American-made firearms, Ruger offers consumers over 700 variations of more than 40 product lines, from the ubiquitous 10/22® and Mini-14®, to the new and exciting PC Carbine™, Security-9®, EC9s®, Ruger Precision® Rimfire, LCP® II, Mark IV™, Ruger American® Pistol and Ruger Precision® Rifle. Our awarding-winning products (the Ruger® Scout Rifle, LCR® and LCP®) all prove that Ruger has a rugged, reliable firearm to meet every shooter's needs. For 70 years, Ruger has been a model of corporate and community responsibility. Our motto, "Arms Makers for Responsible Citizens®," echoes our commitment to these principles as we work hard to deliver quality and innovative firearms.

Rugged, Reliable Firearms®

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