9mm Ruger American® Pistol Product Safety Bulletin
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Contact Customer Service

Contact Customer Service

Choose what works best for you. Contact us by phone, mail or submit your question via our online web form. For repairs, please contact us to receive RMA information prior to shipping your firearm.

Customer Service - Newport, NH

411 Sunapee Street, Newport, NH 03773

Telephone: 336-949-5200 / Fax: 603-863-6165

(Monday through Friday 8:00am - 5:00pm ET)

Customer Service - Prescott, AZ

200 Ruger Road, Prescott, AZ 86301

Telephone: 336-949-5200 / Fax: 928-541-8835

(Monday through Friday 6:00am - 4:00pm MST)

Customer Service - Mayodan, NC

271 Cardwell Road, Mayodan, NC 27027

Telephone: 336-949-5200 / Fax: 336-949-5300

(Monday through Friday 8:00am - 6:00pm ET)

ShopRuger Customer Service

271 Cardwell Road, Mayodan, NC 27027

Telephone: 336-949-5200 / Fax: 336-949-5300

(Monday through Friday 8:00am - 6:00pm ET)

Ruger Export Firearms Sales - For International Customers Only

1 Lacey Place, Southport, CT 06890

Telephone: 336-949-5200 / Fax: 603-863-9371

Online Support Request

Submit a question or comment and we will return your answer within three working days.

Important Notes

Fields marked with a * are required.

We are happy to assist you with basic questions regarding things like routine maintenance, troubleshooting, etc. Please understand however, we cannot provide detailed technical or proprietary information. We also request that you treat our hard-working Customer Service representatives with respect. We will not respond to submissions that contain vulgar language or are abusive to our staff.

Be sure to check your spam filter for emails from @ruger.com. Some of our customers have reported not hearing from us and later discovered that our emails had been caught in their spam filter.

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